Digital Delivery & Activation Policy

COMPANY NAME, company number COMPANY NUMBER, supplies the eSIMs sold at solvetaesim.com electronically. Our registered office is COMPANY ADDRESS. Delivery and installation support is available at info@solvetaesim.com. No physical SIM, parcel or postal delivery is included.

Following a successful order, your QR code and installation instructions are made available in your account dashboard and sent to the email address used for the order. We also provide order information identifying the purchased Plan. Keep your confirmation and the policy version supplied with your purchase for future reference.

Fulfilment is intended to occur promptly after successful payment and order processing. Payment verification, security checks, technical provisioning or email delivery problems may cause a delay. We will not represent an unfulfilled order as successfully delivered merely because payment was authorised. Any specific delivery time shown before purchase forms part of the order information.

Check your dashboard, inbox and spam or junk folder if the email does not arrive. Verify the address used for the order. If the eSIM is absent, inaccessible or unusable, email support with your order reference and a description of the problem. Avoid purchasing a duplicate solely to resolve a delivery delay unless you have first checked the order status.

If you entered an incorrect email address, contact us promptly. We may ask for proportionate evidence that you own the order before correcting the address or resending credentials. We will not disclose QR codes to an unverified requester. If credentials were exposed, tell us so that we can assess whether they can be secured or replaced.

Access to a working QR code in your dashboard can allow installation even if the email is delayed. However, inaccessible or invalid installation credentials are a delivery issue. Where we cannot supply the purchased service as agreed, the Refund & Cancellation Policy and applicable legal remedies apply.

Before installing, confirm that your device is eSIM-compatible, network-unlocked and able to maintain an internet connection during setup. Follow the instructions provided with your specific order. Your device's regional version or software may affect compatibility. Contact us before installation if you are uncertain.

Successful installation starts the Plan's validity period immediately. It does not wait for arrival at your destination, connection to a foreign network or your first call, SMS or data session. Install only when you are ready for the stated validity period to begin. Downloading an instruction email or viewing a QR code is not itself successful installation.

There is no fixed deadline to install an uninstalled eSIM after purchase. The purchased validity period does not start while the profile remains uninstalled. This absence of an installation deadline is separate from the 14-day change-of-mind refund period and does not promise that every underlying network arrangement will exist forever. If a later change prevents installation of an uninstalled purchase, we will offer an appropriate agreed replacement or refund where lawful.

After installation, validity runs continuously. Switching off the phone, disabling the profile, leaving the destination, not consuming allowances or deleting the eSIM does not stop the clock. Check the expiry information in your order and account. If the timing shown is inconsistent with the purchased duration, contact us for correction.

An installed Plan may require you to enable the profile, select it for mobile data, calls or SMS, enable the settings specified in the instructions and connect to a supported network. These settings enable use; they do not postpone the start of validity. Do not change unrelated security settings or install software from an unverified source to troubleshoot an eSIM.

Your QR code, activation details and manual installation credentials allow access to the purchased eSIM. Keep them private. They are not intended to be publicly shared or installed on multiple devices. The number of permitted installations and any transfer option depend on the profile's technical capabilities, not on how many copies of the QR image you retain.

Do not delete an eSIM as a troubleshooting step unless the instructions or support team direct you to do so. A deleted profile may not be reinstallable, and a QR code may cease to work after its permitted installation. Before replacing a device, resetting it or attempting a transfer, contact support. Replacement availability and any proposed charge must be explained before you agree, without limiting mandatory remedies.

Top-ups apply only to eligible profiles and have the start, validity and allowance conditions shown before their purchase. They may not repair a deleted or incompatible profile. No Top-up is purchased or charged automatically. Confirm that you are adding allowances to the intended eSIM before payment.

Service depends on the Plan's permitted destinations and features. Calls and SMS allowances, supported number types, hotspot availability and any fair-use conditions must be checked for the selected Plan. An installed eSIM does not guarantee a signal or emergency-call capability everywhere. Follow the emergency and compatibility information in the Terms & Conditions and the Plan description.

When requesting help, provide the order reference, device model, relevant error message, installation status and destination. Share only diagnostic information needed for the issue and obscure unrelated personal data in screenshots. Never send account passwords, full card details or security codes. Cancellation and refund rights are governed by the Refund & Cancellation Policy, not by the mere fact that an email or QR code was delivered.